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ExecutiveFull-timeRustGitAI
Salary Range
$142,800 - $193,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an innovative and customer-centric SVP of Customer Experience to lead all post-sale functions across implementation, customer success, and support in the PropTech industry.
Key Responsibilities
- →Bring an innovative, AI-first thought process to our customer experience organization
- →Lead and scale all post-sale customer-facing functions: customer success, customer support, and onboarding/implementation
- →Build a world-class customer experience that enables rapid time-to-value
- →Implement a tiered customer engagement model
- →Establish and track key performance indicators (KPIs)
- →Implement scalable systems, tools, reporting, and processes
- →Design customer health frameworks, account plans, and success playbooks
- →Serve as a strategic advisor to customers and internal stakeholders
- →Ensure that customers realize value as quickly as possible
- →Champion the voice of the customer within the organization
- →Create feedback loops with the Product team
- →Foster a culture of operational rigor, accountability, and mission-driven customer partnership
Requirements
- ✓8+ years of customer-facing leadership experience in SaaS
- ✓Deep experience implementing CS technologies and AI-powered solutions
- ✓Proven experience leading post-sale functions in a high-growth environment
- ✓Expertise in hiring, developing, and scaling high-performing teams
- ✓Experience with customer lifecycle analytics, CS tooling, and support automation strategies
- ✓Demonstrated ability to operationalize complex programs
- ✓Ability to communicate effectively with both technical and operational stakeholders
- ✓Strategic operator capable of balancing big-picture planning with detail-level, hands-on building approach
- ✓Data-driven leader with exceptional analytical skills
- ✓Natural leader who creates loyalty and trust
- ✓Strong communicator and empathetic leader
- ✓Bachelor’s degree or equivalent experience required; MBA preferred
Benefits
- ★Remote-First work environment
- ★Competitive salary
- ★Flexible vacation policy and paid parental leave
- ★Medical, Dental, and Vision insurance plans
- ★Short-Term Disability, Long-Term Disability, and Basic Life Insurance
- ★Supplemental insurance options
- ★401k Program
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