Sr. Engineering Manager, SRE at Abridge

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge’s services and engineering teams are in hyperscale mode, and multiplying rapidly with our customer base and new product launches. We are looking for a seasoned leader who can harness this growth across the organization through reliability and performance engineering, engineering velocity, software replatforming and rearchitecture, and application security . You’ll lead and build an extremely fast growing organization, iteratively scope and execute a company-wide application reliability roadmap, and lead development and improvement of SLOs across the entire company and spanning multi-region and multi-cloud. The combination of security, scale, uptime, and timeline requirements Abridge has has never been executed before in tech. This is a rapidly expanding role that sits at the intersection of AI, reliability engineering, security, and healthcare. WHAT YOU’LL DO - Visionary leadership: Scope, resource, evangelize, and execute a company-wide reliability and engineering velocity roadmap across environments and clouds, real-time streaming infrastructure under immense scale, compute as well as AI -at-edge infrastructure, and the most ambitious cloud security roadmap in the entire tech industry. Collaborate with department heads across product engineering, security, product management, commercial, and more to develop, align, and execute an extremely ambitious strategic roadmap. - Gifted tactician: We have an extremely diverse set of challenges all happening at the same time. We don’t expect you to code, but we expect you to be able to work at the level of small tiger teams to unblock, enable, and drive execution and solutioning. You’ll need to be creative on multiple dimensions and juggle several ambiguous and tricky problems at a time, at any given time. - Recruiter extraordinaire: You’ll have all the resources you need at your disposal to scale out your team to meet this roadmap - both ICs and managers. You’ll need to be able to attract top talent and hire quickly while maintaining a consistently high bar. You’ll iterate on the hiring process along with other leaders, improve diversity and equity, retain and maximize the effectiveness of an extremely senior team, and make strategic bets on the people that will take us to the next level. - Mentor to the mentors: The engineering team you’ll be managing, and all the teams you’ll be partnering with, are quite senior. You’ll be working to develop their careers, create top-of-ladder development opportunities, and continuously raise the bar for your staff as well as your peers and leaders in their abilities and awareness. You’ll need to earn their trust, lead by example, be a doctor rather than a judge for organizational and people challenges, and help establish and maintain a hivemind, de-siloed culture across all engineering pods. WHAT YOU’LL BRING - 6+ years as a manager in rapidly growing organizations including at least 1 year as a manager of managers. - Seeking an extremely challenging role that will push you beyond your limits, where failures are inevitable and not to be feared. - Seeking a senior leadership role to develop people, environments, and impact - not ego, accolades, or ladder climbing. - Able to ask for help, fail fast and admit defeat; get yourself and others out of their comfort zone. - Track record of leading performance engineering including load test and chaos engineering, large scale distributed telemetry implementation, major architectural and software refactors, engineering velocity, and full stack development. - Experience running production workloads in more than one cloud provider (at a time, or across your experience). - Experience managing workloads across containerized solutions, Kubernetes, and CNCF-approved tooling such as Argo, istio, OTel, and more. - Thought leader in platform building, with a strong desire to represent Abridge as a reliability engineering leader in the tech industry. - Genuine passion for Abridge’s mission to improve healthcare in America and across the world. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com [Upgrade to PRO to see link] email address. You can learn more about how to protect yourself from these types of fraud by referring to this article [Upgrade to PRO to see link] Please exercise caution and cease communications if something feels suspicious about your interactions.