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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The CRM Specialist at ACQ ensures HubSpot is configured, governed, optimized, and supported to remove friction for end users and reinforce operational excellence. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions.
Key Responsibilities
- →Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration.
- →Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs.
- →Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time.
- →Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making.
- →Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations.
- →Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden.
Requirements
- ✓2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment.
- ✓Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system.
- ✓Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance.
- ✓Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems.
- ✓Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions.
- ✓Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement.
Benefits
- ★Flexible Unlimited Paid Time Off and Company-wide Holidays
- ★Employer sponsored Medical, Dental, & Vision plans
- ★Employer HSA contribution
- ★FSA options
- ★Employee assistance program and mental health resources
- ★401(k) match program
- ★Wellness reimbursement
- ★Gym access
