Lobby Ambassador - Madrone at Action Property Management

San Francisco, CA·2d ago

Mid LevelFull-timeGoRESTAI

About the Role

Action Property Management is seeking a full-time Lobby Ambassador to join their team at Madrone in San Francisco. This position requires working Tuesday through Saturday from 7:00 AM to 3:30 PM and focuses on delivering exceptional customer service while maintaining lobby operations.

Key Responsibilities

→Represent Action Property Management and the Association with 5-star customer service
→Maintain the appearance of the front desk area, lobby, and main elevators
→Monitor lobby activity and maintain access control
→Provide concierge services and complete Daily Activity Reports
→Answer and direct incoming phone calls and distribute resident parcels
→Address resident and guest concerns and questions
→Demonstrate strong understanding of the association's governing documents

Requirements

✓Must be at least 18 years old and pass pre-employment background check and drug screening
✓Minimum of a High School Diploma or equivalent
✓At least 6 months of customer service experience
✓Hospitality, luxury retail, or fine dining experience preferred
✓Hospitality Management college students or recent graduates highly desired
✓Polished and professional appearance and demeanor
✓Upbeat and positive team player attitude
✓Strong judgment and solutions-oriented approach
✓Proactive customer service mindset