Adora is an AI-native marketing platform helping enterprise organizations create, launch, and optimize digital campaigns with greater speed, control, and visibility. By bringing creative generation, campaign execution, and performance insights into a single system, Adora enables marketing teams to operate with more precision and drive measurable business outcomes.
We work with a growing roster of enterprise brands and are seeing strong demand from performance marketing teams. As we scale, we are building out our New York team and hiring an Account Manager to own and expand key enterprise relationships.
Role Overview
This is a commercially oriented, pre and post-sale account ownership role focused on retention, expansion, and long-term revenue growth. You will take ownership of accounts at contract engagement stage β including pilot engagements β and be responsible for turning early success into durable, scaled partnerships.
You will act as the central owner of the account internally, coordinating across Product, Engineering, Customer Success, and Marketing to ensure successful delivery and measurable outcomes. Externally, you will operate as a strategic partner to senior marketing stakeholders, helping them unlock more value from Adora while identifying opportunities to grow spend and expand adoption across their organization.
What Youβll Do
Pre & Post-Sale Ownership & Account Leadership
Take ownership of enterprise accounts following close or pilot launch, ensuring a seamless transition from Sales into long-term engagementΒ
Serve as the primary point of contact for your accounts, owning overall relationship health, communication, and outcomes
Act as the internal quarterback for each account, aligning cross-functional teams to deliver against client goals
Client Strategy & Relationship Management
Build strong relationships with senior stakeholders across marketing, growth, and performance teams. These will start through warm introductions from the sales owner.
Develop and execute account strategies focused on increasing adoption, expanding use cases, and growing budget over time
Set clear expectations, timelines, and success criteria with clients, maintaining a high cadence of communication
Commercial Ownership (Renewals & Expansion)
Own renewal strategy and execution across your portfolio, driving high retention and predictable revenue
Proactively identify and close expansion opportunities, including increased spend, new use cases, and broader organizational adoption
Drive pilot-to-annual conversions by guiding customers from initial engagement to long-term commitments
Partner on contracts, MSAs, and SOWs as part of ongoing account growth and renewal processes
Performance & Insights
Deliver ongoing performance insights, reporting, and strategic recommendations based on campaign data
Lead regular business reviews (quarterly, semi-annual, and in-person where appropriate) that reinforce value and unlock additional investment
Use data to identify high-impact opportunities and present clear, actionable recommendations to clients
Cross-Functional Leadership
Direct cross-functional collaboration across Customer Success, Product, Engineering, and Marketing to ensure successful delivery
Translate customer needs into actionable inputs for product and roadmap discussions
Partner with Marketing on client-facing materials, case studies, and review sessions
Β
Who You Are:
β’ 4β8+ years of experience in account management, client partnerships, or sales within adtech, martech, or enterprise SaaS
β’ Proven track record of owning and growing enterprise accounts, including renewals and expansion
β’ Experience navigating complex organizations and building relationships with senior stakeholders
β’ Strong understanding of digital marketing, performance advertising, and campaign measurement
β’ Familiarity with programmatic, attribution, and the broader digital ecosystem
β’ Commercially minded, with confidence owning revenue conversations, contracts, and renewals
β’ Comfortable operating in an early-stage, high-growth environment with evolving structure and high ownership
β’ Strong communicator with the ability to translate between technical teams and business stakeholders
β’ Highly collaborative, with the ability to lead cross-functional efforts and drive outcomes
What Success Looks Like:
β’ Consistent net revenue expansion across your portfolio
β’ High renewal rates with strong ownership of retention
β’ Successful conversion of pilots into long-term, scaled engagements
β’ Deep, multi-threaded relationships across enterprise customers
β’ Clear demonstration of business impact tied to Adoraβs platform
What We Offer:
β’ Competitive salary, equity, and benefits package
β’ A collaborative, high-performance team in a high-growth startup
β’ Opportunities for professional growth as the company scales
β’ The chance to work at the forefront of AI-native marketing β and help define what that looks like for our clients
Adora is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.