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ManagerFull-timeRustData ScienceML
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Engineering Manager to join Airbnb's Ambassador Routing team. This role involves leading a team of engineers to build the next generation of routing and service experiences, focusing on skills-based matching and differentiated service pathways.
Key Responsibilities
- →Lead a team of engineers building routing and decisioning capabilities that improve customer outcomes and operational efficiency.
- →Build and scale Skills Based Routing that better matches contacts to ambassador skills; enable Differentiated Service experiences that appropriately tailor support pathways to customer context.
- →Contribute to Airbnb-wide initiatives by aligning team capabilities with shared goals and ensuring smooth integration across dependencies.
- →Raise the bar on technical quality and execution through roadmap planning, clear ownership, and pragmatic architecture and design reviews.
- →Partner closely with Product, Data, Science, Operations, and adjacent engineering teams to drive success metrics.
- →Champion customer-centric discovery: use qualitative insights alongside metrics to prioritize what will most improve the experience.
- →Develop talent and team health through coaching, feedback, and career development.
Requirements
- ✓10+ years of software engineering experience, with 4+ years managing engineering teams in a fast-paced environment; BS/MS in CS or a related field or equivalent experience.
- ✓Experience building and scaling distributed systems through measurement & experimentation driven approaches.
- ✓Solid technical judgment; ability to guide trade-offs, review designs, and maintain quality while keeping delivery moving.
- ✓Demonstrated ability to turn ambiguous problem spaces into clear roadmaps, milestones, and measurable outcomes.
- ✓Strong customer and product mindset: care deeply about the end-to-end experience and use metrics and feedback loops to guide iteration.
- ✓Excellent communication and collaboration skills - create clarity, align partners, and drive decisions without relying on hierarchy.
- ✓Demonstrated ability to hire and retain strong talent, and build an inclusive, high-accountability team culture.
