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Mid LevelFull-timeRust
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Instructional Designer to join the Global Operations Training team at Airbnb. This role focuses on developing functional and practical training content to support curriculum across Community Support, AirCover, and Trust teams.
Key Responsibilities
- βDesign and develop engaging instructional materials using a variety of delivery methods (eLearning, ILT, VILT, microlearning, job aids, etc.) and content authoring tools (Articulate Storyline and Rise 360, Adobe Creative Suite, etc.)
- βConduct needs assessments collaboratively with subject matter experts (SMEs) and learning performance managers to identify performance gaps and learning objectives aligned with target business outcomes
- βApply learning science, cognitive psychology, instructional design models (ADDIE, SAM, Bloomβs, etc.) and accessible design practices (WCAG compliance) to create effective learning solutions for a diverse audience
- βTest and troubleshoot content to ensure cross-platform compatibility and SCORM/xAPI/LMS compliance
- βEvaluate training effectiveness through assessments, feedback loops with business contacts and learners, and performance metrics
- βContinuously improve content design and development processes based on learner feedback, data analysis, and new technologies
Requirements
- β2+ years of experience as an instructional designer or developer in a business context, preferably for customer support audiences
- βExceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones
- βAbility to prioritize and manage multiple simultaneous deadlines while consistently delivering high quality results
- βSelf-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
- βStrong collaboration skills as foundation for working effectively with teammates in different time zones and cultures, and considering direct instruction as well as constructive criticism
- βNative or advanced fluency in English, additional fluency in Korean, Japanese, or simplified Chinese, is a plus
