Engineering Manager, Technical Support (Asia Pacific incl. China coverage) at Airwallex

Airwallex

SG - Singapore·1w ago

ManagerFull-timePythonGoAI

Salary Range

$117,504 - $158,976 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Support Manager to join Airwallex, a unified payments and financial platform for global businesses. This role involves supporting customers in the APAC and China regions, working with developers on post-integration issues, and identifying areas for product improvements.

Key Responsibilities

→Provide support to Airwallex’s customers on troubleshooting technical issues
→Work directly with developers and internal teams on post-integration issues
→Identify areas where Airwallex’s products and services are not functioning as expected
→Coordinate with internal stakeholders to identify causes of system failures and deliver solutions
→Participate in the development of tools, systems, and processes to improve productivity and product reliability

Requirements

✓3+ years experience in people management, with success in directly managing Technical Support Engineers in APAC and China region
✓5+ years experience in customer-facing technical support
✓Bachelor degree or above in Computer Science or relevant majors
✓Experience with REST, JSON, HTTP, HTTPS and SQL
✓Proven experience and skills in troubleshooting and problem-solving technical issues
✓Strong willingness to deliver exceptional customer service at scale
✓Excellent written, verbal and in-person communication skills in both English and Mandarin