Staff Solution Architect, Merchant Services at Airwallex

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles [Upgrade to PRO to see link] You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Who you are As a Solutions Architect within the Solutions Engineering team, you will work closely with our commercial leaders, regional GMs, CTO, Product leadership, and cross-functional stakeholders to shape winning technical strategies for our most strategic enterprise clients. You will lead the full pre-sales discovery process, translate complex requirements into scalable architectural designs, and guide customers in unlocking the full value of Airwallex’s technology. This role places a strong emphasis on technical solutioning, executive engagement, and GTM enablement while maintaining hands-on, engineering-level involvement where needed to drive customer success. Beyond architecture and advisory, you will also take ownership of the end-to-end integration journey for high-impact strategic accounts, ensuring that the solutions you design are implemented correctly, on time, and in alignment with best practices. Working closely with Product and Engineering, you will support customers through their technical onboarding, troubleshoot complex API interactions, and ensure seamless integration outcomes. You will serve as the trusted technical partner across the entire sales and delivery lifecycle, leading discovery, designing compliant and scalable payment solutions, delivering compelling product demonstrations, and advising on architectural and operational decisions. Your expertise in multi-system API integrations and payments technology will be instrumental in shaping our technical narratives and delivering world-class customer experiences. As part of a rapidly expanding global team, you will contribute to the evolution of our solution frameworks and be pivotal in driving successful implementations and go-lives for enterprise customers. Responsibilities: - Drive thought leadership and build executive relationships with key business and technical stakeholders - Develop white paper / competitor studies / support “how to win” strategy development with the enterprise commercial, strategy, and marketing teams - Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts - Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes - Act as the voice of the customer to inform our product team on insights, product gaps, and opportunities across the markets - Oversee end-to-end implementation delivery for strategic accounts, identifying and troubleshooting technical issues and ensuring client’s integration follow the best practice guidelines to create best developer experience - Approximately 10% travel is anticipated, especially for in-person meetings Minimum qualifications: - Bachelor's degree in a STEM discipline, with strong academic achievements - At least 10 years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise or payments company - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels - Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers - Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions - Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.) - Experience integrating RESTful APIs into web applications Preferred qualifications: - Knowledge of the payments domain / financial services will be advantageous - Passionate about learning and actively seeks out knowledge - Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances. - Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles - Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com [Upgrade to PRO to see link] email address. Please apply only through careers.airwallex.com [Upgrade to PRO to see link] or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.