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ManagerFull-timeRust
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Key Account Manager to join our Account Management team at Alan. This role focuses on building and maintaining strong customer relationships with key stakeholders, identifying customer needs, and helping clients achieve their goals through Alan's healthcare services.
Key Responsibilities
- →Handle a portfolio of strategic accounts and flagship companies
- →Build and maintain strong customer relationships with key stakeholders
- →Proactively identify potential signals of dissatisfaction and implement solutions
- →Ensure successful onboarding of new accounts and promote Alan health partner positioning
- →Analyze and present consumption reports to customers through business reviews
- →Identify and execute out-of-the-box initiatives to engage existing customers
- →Be in charge of cross-selling/upselling our portfolio to answer customer needs
- →Renegotiate contracts to guarantee great value for money and sustainable profitability
- →Participate in the evolution of our products and services, acting as the voice of our customers
- →Support new customer acquisition by promoting our Key Account Management program
Requirements
- ✓At least 5 years of experience in a customer-facing role
- ✓Excellent track record of over-performance
- ✓Experience working with companies of more than 150 employees
- ✓Fluency in Dutch and English (French fluency is also a plus)
- ✓Strong negotiation and positive lobbying skills
- ✓Excellent analytical and problem-solving skills
- ✓Great active listening skills and exceptional follow-up abilities
- ✓Growth mindset with a strong interest in the healthcare sector
Benefits
- ★Fair rewards with generous equity packages
- ★Flexible office options including HQ in Paris, sponsored co-working hubs, or full-remote experience
- ★Top-of-the-range equipment including MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- ★Flexible vacation policy and flexible working hours
- ★Comprehensive health insurance covering 100% of contributions for you and your family
- ★Green mobility budget for Senior level Alaners
- ★Learning & Training opportunities with free books and conference attendance budget
- ★Personal growth through coaching
- ★Extended parental leave for all new parents
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