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Enterprise Customer Success Manager at Alertmedia
AlertmediaRemote, United States or Austin, TX HQ·9h ago
ManagerFull-timeRails
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join our team at AlertMedia. This role focuses on building and maintaining strong relationships with enterprise-level customers, driving adoption, retention, and growth.
Key Responsibilities
- →Build strong relationships with enterprise customers
- →Evaluate risk management for each customer and proactively strive for value propositions
- →Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts
- →Manage a series of personal and automated touchpoints to drive ongoing customer experiences
- →Conduct effective Quarterly Business Reviews to highlight the customer’s realized value
- →Consult with customers to determine the best data automation option for their needs
- →Provide quick and responsive ongoing technical and administrative support
- →Respond to all customer inquiries in a thoughtful and timely manner
- →Keep track of new product developments and strategically inform/train customers on them
- →Communicate desired software requirements to product management team
- →Diligently manage Gainsight and Salesforce data to effectively manage your book of business
- →Contribute to AlertMedia’s culture, values, and vision for the future
Requirements
- ✓3+ years’ experience as a Customer Success Manager
- ✓1-2+ years’ experience supporting Enterprise customers in a CSM role
- ✓Desire to work with demanding, multi-national customers
- ✓Established CSM who is self-motivated and customer-focused
- ✓Salesforce & excel required, Gainsight (nice to have)
- ✓Proven experience leading complex, cross functional project management and consulting engagements
- ✓Outstanding verbal and written communication skills
- ✓Strong listening skills with the ability to work with a variety of customer profiles
- ✓Excellent project management skills with proven ability to prioritize
- ✓Strong analytical, negotiation, and creative problem-solving skills
- ✓Proven ability to work with all members of our team
- ✓The desire and ability to learn and be coached
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