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Mid LevelFull-timeRustRailsAzure
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
AlertMedia is seeking an IT Support Specialist to join our team. This role involves providing fast and friendly support for all technology needs, ensuring smooth operation of Windows and Mac computers, servers, phones, and critical software applications.
Key Responsibilities
- →Provide first level support for end users' technology issues in a prompt, courteous manner
- →Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems and software issues
- →Guide users through problem-solving processes using clear communication
- →Train and educate users on basic software and hardware functionality
- →Prioritize and manage multiple tickets through the ticketing system
- →Install and configure laptops and peripheral equipment according to standards
- →Remotely assist with onboarding new users globally
- →Assist with password resets, multifactor resets, and other account-related tasks
- →Provide support for printers, including installation, configuration, and resolving printing issues
- →Help maintain accurate inventory records of all technology equipment
- →Maintain hardware and software compliance by ensuring all hardware and software is kept up to date
- →Help maintain VOIP phone systems and softphone applications
- →Resolve connectivity issues with VPN and WiFi
- →Document technical procedures, solutions, and best practices for future reference
- →Escalate complex issues to higher-level IT staff or vendors as needed
- →Contribute to AlertMedia’s culture, values, and vision for the future
Requirements
- ✓1 to 3 years of experience in a technology support role
- ✓Excellent troubleshooting skills
- ✓Experience with Windows 10/11 and Mac OS preferred
- ✓Experience with Microsoft Entra and Exchange preferred
- ✓Basic understanding of TCP/IP protocol and basic network troubleshooting skills
- ✓Experience with Jira and Azure a plus
- ✓Working knowledge of Microsoft Office application suite
- ✓Tons of energy, humor, compassion, and enthusiasm
- ✓Patience, empathy, and kindness while working with frustrated users
- ✓The ability and desire to work in a fast-paced challenging environment
- ✓Outstanding communication skills and ability to effectively work cross-functionally
- ✓Must be able to lift and move IT equipment as needed
Benefits
- ★Competitive base salary + Company-wide bonus program
- ★Generous and flexible time and parental leave policies
- ★Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
- ★401K with a generous company match
- ★Amazing rewards and incentives – we love celebrating each other!
- ★Commitment to community service with opportunities to give back
- ★A Best Places to Work company 10 years in a row and numerous other awards
- ★Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
- ★Ongoing career development opportunities with our Learning and Development team
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