Customer Success Manager, Corporate at Alphasense

Alphasense

London, Greater London, England, United Kingdom·2h ago

ManagerFull-timeRustAWSAI

Salary Range

$61,200 - $82,800 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey, focusing on strong product adoption and engagement.

Key Responsibilities

→Engage with end users through virtual and in-person meetings, email, and direct calls to deliver value through platform adoption and use case mapping
→Monitor usage and deliver tailored strategies to lead client sessions that unblock barriers to feature adoption
→Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation
→Partner with sales and account management teams to strengthen adoption and support renewals
→Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case
→Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams

Requirements

✓2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus)
✓Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
✓Comfortable using data to inform decisions, with strong organizational and time-management skills
✓A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
✓Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
✓Ability to be in our London office 1x per week