Senior People Operations Analyst at Tide

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly • Over $300 million raised in funding • Over 2,500 Tideans globally - we’re diversity champions! • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM At Tide, our People Operations team is building world-class employee experiences powered by technology, scalable processes, and a truly employee-centric mindset. As part of this team, we are looking for a "Process Architect" who can manage complex onboarding, rigorous background verification (BGV), and internal mobility while continuously optimizing our workday ecosystem. ABOUT THE ROLE As a Senior People Operations Analyst you will: 1. End-to-End Onboarding & Contract Management • Own the onboarding journey for all new hires in India and the UK from the moment an offer is accepted until their first day. • Generate and manage employment contracts and other joining documentation, ensuring all clauses are compliant with local labor laws (e.g., UK GDPR, India’s standing orders, and local state laws). • Act as the primary point of contact for candidates regarding documentation, right-to-work (RTW) checks, and relocation queries. 2. Benefit Compliance & Background Verification (BGV) • Execute and oversee BGV processes for all new joiners, including criminal, credit, and employment history checks. • Conduct periodic re-verifications for Directors and Executives in line with UK financial regulations (e.g., SMCR) and Indian corporate governance standards. • Partner with external vendors to ensure turnaround times (TAT) are met without compromising on the depth of the audit. • Manage nominations and benefit enrollment to insurance and team budgets as per policy 3. Process Engineering & Workday Optimization • Evaluate existing onboarding and transfer workflows to identify bottlenecks • Design and implement enhanced Workday Business Processes (BPs) to automate data flow between recruitment, BGV vendors, and payroll. • Maintain strict data integrity within Workday, ensuring all compliance documents are digitally archived and easily auditable. 4. Internal Mobility & Lifecycle Management • Manage the operational logistics of internal transfers, including cross-border moves (India to UK and vice versa). • Oversee the Probation Management process, ensuring managers are prompted for reviews and system records are updated accurately upon completion. • Draft addendums for promotions, role changes, and compensation adjustments, ensuring Workday reflects these changes in real-time. WHAT WE ARE LOOKING FOR Technical Expertise: • Workday Proficiency: Hands-on experience with Workday Core HCM, specifically in managing Business Processes and Onboarding modules, • Regional Knowledge: Understanding of UK and Indian onboarding compliance • Vendor Management: Experience managing high-volume BGV vendors and holding them accountable to rigorous quality standards. Soft Skills: • Systems Thinking: The ability to see a manual task and envision a scalable, automated solution. • Meticulous Attention to Detail: A "compliance-first" mindset where no discrepancy in a background check goes unnoticed • Global Communication: The ability to navigate cultural nuances when communicating with stakeholders across locations • Strong data analysis and Google Sheets skills; familiarity with HR systems • Proven ability to manage multiple stakeholders and balance competing priorities. • Clear communicator who can simplify complex data and processes for different audiences. • Curious, proactive, and eager to grow. WHAT YOU’LL GET IN RETURN Our location-specific employee benefits are designed to cater to the unique needs of Tideans: • Competitive Compensation - Competitive salary and share options. • Time Off – Generous annual leave on top of bank holidays. • Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. • Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. • Health Insurance – Private family insurance with additional OPD coverage and top-up options. • Life & Accident Cover – Comprehensive accidental and life insurance protection. • Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. • Volunteering & Development Days – Paid days annually for volunteering or personal growth. • Learning & Development – Annual budget for books, courses, coaching, and more. • WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. • Home Office Setup – Contribution towards setting up your home office. • Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. • Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [Upgrade to PRO to see contact] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.