Senior IT Manager - Digital Transformation - Brussels - ASAP Start - Freelance / CDI at AlterSolutions

The IT Manager reports to the Digital Transformation Program Director and is a member of the management committee. The role combines: • End‑to‑end responsibility for IT operations (RUN) • Execution of digital transformation initiatives • Leadership of internal teams • Governance of external service providers • Strong collaboration with business and support departmentsThe IT Manager ensures that the IT environment is stable, secure and performant, while progressively evolving the organisation towards its target operating model. Key Responsibilities IT Operations (RUN) • Ensure availability, stability and performance of IT systems • Structure and monitor operational activities • Define and track operational KPIs and risk indicators • Guarantee continuity of serviceIncident & Crisis Management • Lead and coordinate teams during major incidents • Communicate clearly with management and stakeholders • Drive root‑cause analysis and corrective actionsLeadership & Organisation • Manage and structure internal IT teams (infrastructure, applications, support) • Set priorities, delegate effectively and foster accountability • Professionalise ways of working and internal processesMulti‑Vendor Management • Govern external service providers and partners • Monitor and enforce SLAs and service quality • Clarify responsibilities and arbitrate disputes • Ensure alignment between suppliers and internal objectivesIT Governance & Alignment • Contribute to the Target Operating Model (TOM) • Support IT architecture, CMDB and service catalogue initiatives • Participate in technology and governance decisions • Provide clear visibility on IT health to managementProjects & Transformation • Translate digital strategy into executable IT initiatives • Ensure coherence between transformation projects and RUN • Organise planning, execution and transition to operationsPublic Procurement & Collaboration • Contribute to IT public tenders and technical specifications • Participate in evaluation of offers and supplier selection • Collaborate closely with Finance, Procurement, Legal, Data and business teams • Engage frequently with business stakeholders