Technical Account Manager at Appsamurai

“The height of sophistication is simplicity.” — Clare Boothe Luce Become a hero for the customers and fellow developers around the world as a subject matter expert on making the most out of Storyly during the integration process. At the center of customer success team, development team, and customers, the technical account manager helps new customers integrate SDKS smoothly and start using Storyly with ease while improving the integration processes. Who We Are Developed by AppSamurai, Storyly is the first mobile SDK in the world that democratizes the popular story format on all mobile apps. Trusted by some of the largest banks to telecom companies, some of the leading global brands, and hundreds of innovative apps, Storyly has grown tremendously since its launch in 2020.  We are a VC backed TechStars company, and one of the top-rated companies in the Forbes’ America’s Best Startup Employer in 2021. According to Financial Times & Statista we are on the list of America's Fastest Growing Companies in 2021! We are growing internationally with teams located in Turkey, the UK, the US, Brazil, and beyond. Techstars, 500 Startups, 212 VC, and ACT trusted AppSamurai's vision to change the market. We have been recognized by numerous publications including VentureBeat, WIRED, and MMA. What You Will Do • Own of the SDK integration process by creating solid documentation, creating sample scenarios for support, and guiding developers with sample recipes about how to initialize the SDK. • Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities. • Ensure that the customer is live with Storyly at the planned dates • Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding • Acts as the primary point of contact for all technical questions and issues throughout onboarding. • Conducts technical kickoff meetings with each new customer to understand their app architecture and address integration-related questions. • Delivers tailored technical demos based on customer needs; prepares for these sessions in collaboration with the assigned Customer Success Manager. • Owns and maintains product documentation, ensuring clarity and completeness for first-time integrations. • Always search for new ways you can make our integration process more robust and make customers feel even more successful • Creates recipes and sample code snippets for frequently used use cases. • Actively participates in all customer communication channels (Slack, WhatsApp groups, etc.) to support smooth closely with the product team about the documentations. • Talks with the product team about the internal documentations. • Creates public documentation based on internal documentations (prepared by product team) Public Documentations - Sample Codes KPI First integration/onboarding customers tickets. • Tracks why is this first-integration task/ticket and informs Support Engineer as the customers go live. Who You Are: • You have an Engineering degree in Software Development, Computer Science, or other related fields or equivalent experience in mobile industry • You have at least 5 years of experience in mobile space, technical-sales experience is a plus • You are natural problem-solver with an analytical mind • You have a technical mindset and an excellent understanding of technical drawings • You are great communicator with the ability to explain complex topics in a simple way with excellent command of English at native or professional level • You enjoy working in international cross-functional teams • You have an extensive know-how on web based content management platforms, mobile development ecosystem, and new technological improvements on mobile space What's In It For You: • Create a network of highly specialized developers around the world as a subject matter expert • A highly collaborative startup culture and structure working on global products • Dedicated technology budget for remote work • Dedicated self-development training budget • Private complementary health policy that covers all family members • A dedicated stock option plan in the USA as a shareholder based on personal development and contribution • Be part of a team dedicated to improving each other personally and professionally • Gain first-hand mobile marketing and technology experience in one of the fastest-growing industries • A formal training curriculum that covers the entire mobile advertising ecosystem • Weekly community training sessions presented by co-workers for co-workers