IT Support at ARHS

• Liaise with external or internal service providers when required to seek the commissioning, maintenance, and decommissioning of approved solutions. • Gain approval from either the local management of the IMT service owners or the IMT service owners themselves for implementing or changing any IT-related solution. • Follow IMT guidelines for technical matters, such as the Control Change Requests process. • Hardware support falls into three parts depending on the type of equipment: infrastructure, workplace, and personal equipment. • Coordinate delivery and pickup with Hardware service providers and local procurement of logistics services • Unpack and store or dispatch equipment to users or facilities • Stage or configure devices • Perform hands-on troubleshooting when required in coordination with backend engineers • Repair the defective part, where applicable • Perform Return Merchandise Authorization • Perform data backup and recovery • Change of printer's cartridges, removal of paper jams • Facilitate the destruction of legacy storage hardware where applicable. • Rack and un-rack equipment • Ensure end-to-end hardware connectivity of devices • Ensure an appropriate power supply to the active elements • Regular visual check on active elements in the server room, technical rooms and meeting rooms. • Maintain a pool of ICT equipment, including laptops, video conferencing equipment, cables, etc. • Coordinate with the relevant parties for the management of ICT Fixed Assets in compliance with client's internal processes. • Calculate safety stocks based on market conditions. • Initiate purchase orders in compliance with procurement guidelines to ensure in-time deliveries to meet forecasted demand for local IT equipment. • Keep track of dispatches or allocations to users or facilities of the various equipment • Strive to answer how-to questions and positively reinforce self-service tools published on the client's user guidelines • Perform troubleshooting of the issue, including isolation and root cause analysis, and break-fix where applicable. • Reroute misrouted incidents or request to the relevant IMT team • Escalate to IMT second-level support for the area(s) of expertise. • Provide limited support to specialized applications and tools. • Support Hybrid Meetings on Microsoft TEAMS, ZOOM and other platforms • Manage the AV equipment located throughout the Hub • Prepare and test AV equipment ahead of meetings happening in the Hub, and virtually