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SeniorFull-timeGit
Salary Range
$23,205 - $31,395 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Providing high quality technical assistance and support services for both internal and external users
• Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
• Proposing workarounds, troubleshooting and analysing reported incidents
• Escalating reported issues to domain specific support lines if necessary
• Providing user guidance and advice
• Contributing to knowledge base development
• Contributing to support service improvement
• Creating a positive customer experience
• Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens etc.)
• Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
• Other specific duties as assigned by supervisor
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About ARHS
ARHS is a leading provider of innovative transportation and logistics solutions, specializing in the design, manufacturing, and maintenance of rolling stock and railway systems. Headquartered in Austria, the company has established itself as a key player in the global rail industry since its inception, leveraging decades of expertise to deliver high-performance solutions tailored to modern transportation needs. With a strong commitment to sustainability and technological advancement, ARHS serves clients across Europe and beyond, contributing to the evolution of efficient and eco-friendly rail networks. The company offers a comprehensive portfolio of products and services, including the production of modern rail vehicles such as trams, light rail cars, and diesel multiple units, as well as comprehensive maintenance and modernization services. Key features of ARHS solutions include advanced energy efficiency, modular designs for flexibility, and adherence to stringent safety and environmental standards. Their target audience primarily consists of public transport authorities, railway operators, and infrastructure developers seeking reliable, cost-effective, and future-ready rail solutions. ARHS has achieved significant recognition for its technological innovation and market leadership, holding a strong position in the European rail market. The company’s unique value proposition lies in its ability to combine cutting-edge engineering with a deep understanding of regional transportation demands, ensuring that its solutions not only meet but exceed industry expectations. By prioritizing sustainability and customer-centric design, ARHS continues to drive progress in the rail sector, reinforcing its reputation as a trusted partner for transformative mobility solutions.
