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Federal Technical Solutions Engineer at AristaNetworks
AristaNetworksDenver Metropolitan Area, CO, us·3h ago
SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our Federal division at Arista. This role involves supporting critical missions across defense, intelligence, and civilian agencies, ensuring compliance with government standards and cybersecurity frameworks.
Key Responsibilities
- →Provide advanced technical support for federal customers via phone, email, and secure communication channels.
- →Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.
- →Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
- →Support product installation, operation, and optimization in compliance with federal security and operational standards.
- →Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.
- →Assist in developing knowledge base content and best practices tailored to the federal networking community.
Requirements
- ✓Ability to troubleshoot complex and dynamic customer environments.
- ✓Strong analytical mind and ability to triage.
- ✓High aptitude for both learning and teaching.
- ✓Excellent written and verbal communication skills.
- ✓Collaborative approach to working with cross-functional teams.
