Loading...
Manager of IT Support Services - Aspen Hospitality at AspenSkiingCompany
AspenSkiingCompanyAspen, CO, us·3d ago
SeniorFull-timeAzure
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Manager of IT Support Services at Aspen Hospitality oversees a team of IT professionals supporting technology needs for hotel General Managers and employees. This role focuses on ensuring efficient support and troubleshooting of end-user technology and guest-facing systems while upholding service standards.
Key Responsibilities
- →Lead, mentor, and manage a team of IT support specialists
- →Provide technical support and manage vendors for hotel systems including workstations, telecommunications, hotel software, productivity applications, and guest-facing technologies
- →Provide tier 1 support for hospitality-related technology systems and escalate complex issues
- →Exemplify high standards of guest and employee service
- →Assist with management of A/V vendors and support services
- →Implement industry standard support processes and tools
- →Manage support and maintenance of guest-facing technology systems
- →Manage multiple projects with a focus on prioritizing enhancements
- →Partner with IT and Business teams to maintain support service levels
- →Effectively manage IT vendors
- →Maintain comprehensive documentation for IT systems
Requirements
- ✓Experience in IT support and team management
- ✓Knowledge of hotel systems and property management systems
- ✓Strong understanding of Active Directory, Entra, Azure, and Intune
- ✓Experience with network infrastructure and AV management
- ✓Ability to manage multiple projects and prioritize tasks
- ✓Excellent communication and vendor management skills
- ✓Comprehensive documentation skills
Free to sign up. Takes 30 seconds.
