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LeadFull-timeRust
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Team Lead, Customer Success Manager to join our team at Aspire.io. This role involves managing a high-value portfolio of enterprise accounts while providing leadership and coaching to our Sr. Customer Success Manager team. This is an ideal opportunity for a seasoned CSM professional ready to expand their impact through both direct account ownership and team development.
Key Responsibilities
- →Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M
- →Serve as the primary strategic advisor and trusted partner for your accounts
- →Identify and execute expansion opportunities within your portfolio
- →Build strong, collaborative relationships with our Agency Services team
- →Coach and mentor a team of Customer Success Managers
- →Lead weekly account reviews to track progress toward key outcomes
- →Support CSMs through customer escalations and strategic planning challenges
- →Partner with leadership to identify and implement process improvements
- →Optimize team workflows to drive customer retention
- →Document and champion scalable best practices
- →Collaborate with the VP of Customer Success to synthesize customer feedback
- →Influence product roadmap and strategic direction
Requirements
- ✓5+ years of experience in account management, sales, or customer success within a SaaS business
- ✓1+ years of people management experience
- ✓Proven ability to drive retention and expansion
- ✓Experience managing enterprise accounts in a B2B SaaS environment
- ✓Experience coaching or mentoring Customer Success team members
- ✓Strong business acumen with the ability to identify growth opportunities
- ✓Excellent relationship-building skills
- ✓Strategic thinker with hands-on account management experience
- ✓Collaborative partner who thrives in cross-functional environments
- ✓Process-oriented with a passion for operational excellence
Benefits
- ★Comprehensive Benefits – Full health, dental, and vision insurance
- ★Remote Work Flexibility – Support for internet and home office setup
- ★401(k) Plan – Competitive retirement savings plan
- ★Flexible PTO – Recharge and take time off whenever needed
- ★Paid Parental Leave – Four months of fully paid leave
- ★Ongoing Training & Development – Customized training and career acceleration opportunities
- ★End-of-Year Break – Time off between Christmas and New Year’s
