Senior Executive / Account Manager at Assist World

Role Overview We are a growing full-service digital marketing agency specializing in websites, social media management, and creative services. As the agency continues to scale, we are looking for a part-time, senior-level Virtual Assistant / Account Manager  (Client Relations, Project Management & QA) to act as a central point of coordination between clients, contractors, and internal workflows. This role is ideal for someone with agency or marketing operations experience who is comfortable leading communication, managing projects end-to-end, quality-checking deliverables, and ensuring an exceptional client experience. This person will work closely with the founder and gradually take ownership of day-to-day client and project operations. Key Responsibilities Client & Account Management • Serve as the primary point of contact for client communication once projects are underway • Join client calls and confidently discuss: • Campaign direction • Requested changes • Recommendations for improving marketing performance • Recommendations for improving marketing performance • Collect, clarify, and document client feedback in a structured way • Follow up proactively with clients to keep projects moving • Deliver monthly reports and updates related to campaign performance Project & Workflow Management • Manage incoming client requests via internal request forms • Translate client requests into clear, actionable tasks for: • Copywriters • Designers • Video editors • Web team • Assign tasks, track progress, and ensure deadlines are met • Identify bottlenecks, delays, or communication gaps and resolve them quickly • Provide regular summaries to the founder on project status, risks, and priorities Quality Assurance (QA) • Review deliverables before client submission • Ensure work meets: • Client requirements • Agency standards • Campaign objectives • Coordinate revisions and ensure feedback is implemented correctly Client Onboarding & Experience • Support the onboarding of new clients after a deal is closed • Ensure clients understand: • How the agency works • Timelines and deliverables • Communication expectations • Act as a trusted guide, especially for clients who are unsure of what they need Light Sales Support (Warm Leads) • Respond to inbound leads and inquiries • Explain agency services, history, and capabilities • Assist with proposals in collaboration with the founder • Ensure a smooth transition from lead → signed client → onboarding • (Cold outreach is not required at this stage, but openness to it is a plus.) Required Skills & Experience • Prior experience working in a marketing agency or similar environment • Strong understanding of: • Digital marketing workflows • Campaign components (web, social, content, creative) • Excellent written and verbal communication skills • Confident speaking with clients on video and phone calls • Assertive, professional, and comfortable setting expectations • Highly organized with strong follow-through • Able to think strategically and make recommendations to clients Tools & Platforms • Experience with the following is strongly preferred: • ClickUp (core project management tool) • GoHighLevel (CRM, websites, social scheduling) • Google Workspace (Docs, Sheets, Drive) • Slack (internal communication) Ideal Candidate Profile • Senior-level VA, Account Manager, or Project Manager • Comfortable working with founders and taking ownership • Agency-minded (understands client expectations and deliverables) • Calm, confident communicator who can guide clients who "don't know what they want" • Long-term mindset — looking to grow with an agency, not just complete tasks Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM