Commercial Operations Lead, Health Systems at Assorthealth

OUR MISSION IS TO MAKE EXCEPTIONAL HEALTHCARE ACCESSIBLE ANYTIME, ANYWHERE, FOR ANYONE. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 115M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry. ABOUT THE ROLE We're looking for a Commercial Operations Lead to build and run the operating infrastructure for our Health Systems business. This is the first dedicated commercial operations hire on the health systems side, and you'll have significant latitude to design systems, processes, and rhythms from the ground up. This isn't a back-office reporting role. You'll sit at the center of our health system commercial motion, working directly with the Co-CEO and Area Vice Presidents to drive pipeline discipline, deal strategy rigor, and cross-functional execution. You'll be in the room during pipeline reviews, close to the deals, and accountable for making sure our team operates at the level that enterprise health system buyers expect. WHY THIS ROLE MATTERS Assort's health systems business is at an inflection point. We have the product, the specialty depth, and the early pipeline to win lighthouse health systems. What we don't have yet is the commercial operating infrastructure to run a disciplined, scalable enterprise motion. You'll be building that infrastructure. The deals this team closes in the next 12-18 months will define the company's trajectory and directly shape our next fundraise. If you want to join an AI company where the hard problems are actually hard, the market is enormous, and the work you do has a direct line to the business outcome, we'd love to talk. WHAT YOU’LL DO Commercial operating rhythm - Design and run weekly pipeline reviews, deal strategy sessions, and forecast cadences for the health systems team - Enforce Salesforce hygiene: deal stage definitions, exit criteria, next step quality, and deal strategy documentation - Hold Area Vice Presidents accountable to process without creating bureaucracy. You know the difference. - Build the internal reporting that tells the health system pipeline story to leadership and the board with data, not anecdotes Salesforce reporting and analytics - Build and maintain dashboards and reports for pipeline health, deal velocity, stage conversion, and team activity - Partner with RevOps on shared infrastructure while owning health-system-specific views and reporting needs - Clean up and maintain product analytics so we know exactly what we're selling, what we're not, and where the white space is across accounts Onboarding, enablement, and competitive intelligence - Build the AVP onboarding program from scratch: first 30/60/90 days, account planning frameworks, deal strategy templates, and health system buyer education - Translate how our leadership coaches deals into repeatable enablement content that up-levels the entire team - Own competitive intelligence as an ongoing function, maintain sell-against materials, and feed insights into deal strategy Cross-functional projects and deal support - Work with Client Success to design and run platform experiments with existing clients that generate referenceable case studies for health system prospects - Own conference and event operational accountability: meeting scheduling, post-event follow-up accountability, and pipeline attribution - Create a Health Systems deal desk and pricing governance as health system contracts grow in complexity: tracking terms across deals, ensuring consistency, and flagging risk WHAT YOU’LL BRING: - 3-5+ years in sales operations, revenue operations, or commercial strategy at a company that sold into health systems. You've seen the buying cycle, the stakeholder complexity, and the procurement process firsthand. This is non-negotiable. - You're strong in Salesforce. You don't need to be an admin, but you can build reports, design dashboards, and diagnose data quality issues without waiting for someone else to do it. - You're a strong writer. A lot of this role is documentation: deal strategy templates, pipeline review summaries, competitive briefs, onboarding materials, internal reporting. If you don't like writing, this isn't the role. - You can hold senior salespeople accountable to process without it becoming political. You know how to push an AVP on deal strategy rigor in a way that makes them better, not defensive. - You're comfortable with ambiguity. This is a hire on a team that's building from the ground up. There's no playbook. You'll be creating it. - You understand why selling AI to a health system is different from selling SaaS to mid-market companies. If you've only worked in horizontal SaaS, this will be a steep learning curve. NICE-TO-HAVE: - Experience in specialty care, ambulatory operations, or patient access specifically. Domain familiarity accelerates everything. - Experience building a commercial operations function from scratch at a Series B-D stage company. You know what to build first and what can wait. BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com [Upgrade to PRO to see link] email address.