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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Athennian. This role focuses on building strong relationships with clients and driving customer success through our platform.
Key Responsibilities
- →Own and build strong, strategic relationships with a dedicated portfolio of customers
- →Drive customer renewal and retention, exceeding quarterly Net Dollar Retention (NDR) goals
- →Identify and capitalize on opportunities for revenue growth
- →Develop innovative strategies to increase customer engagement and product adoption
- →Collaborate with internal teams to ensure seamless onboarding and ongoing training
- →Serve as the primary point of contact for customer escalations, ensuring swift resolution
- →Provide insightful analysis and feedback to inform team decision-making and product roadmap recommendations
- →Execute quarterly business reviews with clients, identifying growth opportunities and addressing any concerns
- →Monitor customer health, proactively identifying and mitigating risks
Requirements
- ✓Proven success in a B2B SaaS environment, with 2+ years of experience thriving in a commercially-focused Customer Success role
- ✓A natural relationship-builder, skilled at fostering strong connections and trust with clients
- ✓Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion
- ✓Proactive approach to assessing growth opportunities and experience driving deals through to close
- ✓Empathetic and customer-centric, with a passion for understanding and exceeding client expectations
- ✓Excellent communicator, adept at simplifying complex issues and conveying information clearly
- ✓Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively
- ✓Familiarity with the legal tech space and entity and/or equity management solutions
- ✓Travel expected based on book of business and internal/external company events
Benefits
- ★Comprehensive Coverage: Health, dental, and vision, long-term disability, and a Health Spending Account (HSA)
- ★Work-Life Balance: Minimum of 3 weeks vacation, 5 sick days, and 6 personal/flex days, plus a company-wide winter holiday shutdown
- ★Family Support: Flexible parental leave benefits, including top-ups
- ★Remote Setup: A dedicated work-from-home allowance to get you set up for success
Free to sign up. Takes 30 seconds.
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