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ManagerFull-timeRustAgileAI
About the Role
We are looking for a Customer Success Manager to join our team with a focus on the Pro Sports and Entertainment verticals. This role involves working directly with professional sports and entertainment organizations to help them achieve success through strategic partnership and guidance. You will collaborate with Sales and other teams to define customer success and scale processes.
Key Responsibilities
- →Build and strengthen relationships with customers across the full lifecycle including onboarding, integrations, and renewals
- →Define and evolve customer success playbooks for the Pro Sports and Entertainment vertical
- →Provide strategic guidance during customer communications, questions, and meetings
- →Lead and present in regular customer meetings including executive discussions and quarterly business reviews
- →Analyze customer usage to develop forecasts, maintain renewal pipeline visibility, and identify risks
- →Partner with executive teams to translate customer feedback into actionable product requirements
Requirements
- ✓2-4 years of account management experience, ideally at a marketing or software company
- ✓Direct experience working with customers in the Pro Sports and Entertainment space
- ✓Agile, determined, and patient with a startup or entrepreneur mindset
- ✓Strong understanding of customer success techniques and strategies
- ✓Comfortable learning new software for design, data management, and internal tools
- ✓Experience navigating complex work processes, tight timelines, and changing teams
- ✓Extremely detail-oriented, polished, and organized
- ✓Experience using CRM tools such as Catalyst or Salesforce
- ✓Actively contribute to a positive, inclusive team culture
Benefits
- ★Competitive salary and equity
- ★Health and wellness benefits
