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Customer Success Manager (Flagship) - United Kingdom at Magnet Forensics
Magnet ForensicsLondon·4d ago
ManagerFull-timeGoRustAWSRESTAIGit
About the Role
Magnet Forensics is seeking a highly experienced Flagship Customer Success Manager to own and lead relationships with complex, high-value customers. This senior-level role involves serving as the primary strategic partner for flagship accounts, guiding them through their full lifecycle from onboarding to expansion while building deep, trusted relationships with C-level stakeholders.
Key Responsibilities
- →Own executive-level relationships within flagship accounts, including regular engagement with C-suite and senior leadership stakeholders
- →Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio
- →Serve as a subject-matter expert on Magnet's products, services, workflows, and use cases across digital forensics
- →Act as the primary customer advocate within Magnet, ensuring customer priorities are understood across departments
- →Build deep, multi-threaded relationships across customer organizations to ensure long-term partnership resilience
Requirements
- ✓Proven experience managing strategic, high-value enterprise or public-sector customer relationships with C-level executive engagement
- ✓Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions
- ✓Deep understanding of complex software products, technical workflows, and enterprise environments
- ✓Exceptional relationship-building skills with ability to influence, lead, and align both customer and internal stakeholders
- ✓Experience using Salesforce CRM and Gainsight to manage customer health, risk, and engagement
- ✓Fluency in French is required
- ✓Previous experience in Digital Forensics and Incident Response or closely related investigative, security, or law-enforcement technology domains
- ✓Strong technical aptitude including ability to discuss product architecture, integrations, workflows, and network considerations
- ✓Ability to work flexible hours as needed and willingness to travel up to approximately 20%
Benefits
- ★Generous time off policies
- ★Competitive compensation
- ★Volunteer opportunities
- ★Reward and recognition programs
- ★Employee committees & resource groups
- ★Healthcare and retirement benefits
