Implementation Manager - Expansions & Transitions at August Health

ABOUT AUGUST HEALTH At August Health, our mission is to empower the essential work of caring for our elders. We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence. Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents. At August, we strive to live our values each day, in every interaction with our customers and with each other. - Be responsible – leave things better than you found them - Take ownership – be decisive and take action - Be ambitious – build something great - Keep an open mindset – communicate candidly and welcome new ideas - Be humble – celebrate each others’ successes and learn from our mistakes - Stay positive – assume best intent ABOUT THE ROLE This role is focused on a unique and critical moment in a customer’s lifecycle: growth and change. In senior living, this often means: - An operator acquires a new community and needs to quickly bring it onto their existing systems and processes - A community transitions to a new operator, requiring operational, clinical, and financial systems to be reconfigured - An existing customer expands their use of August by adopting additional products or modules These are not net-new implementations. Instead, you’ll be stepping into environments that are already live—often complex, highly customized, and evolving. Success in this role requires the ability to: - Rapidly understand how a customer’s current system is configured (without having led the original implementation) - Apply that understanding to integrate new communities or products quickly and seamlessly - Operate with urgency while maintaining high quality and strong stakeholder alignment WHAT YOU’LL DO As an Implementation Manager, Expansions & Transitions, you will be a strategic partner to our live customers as they grow, evolve, and scale their operations on August. You will own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions—ensuring new communities and services are seamlessly integrated into an already live environment. - Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions—delivering high-quality outcomes on accelerated timelines compared to standard deployments - Quickly assess and understand existing customer configurations, workflows, and data structures—identifying how best to extend and scale them to new communities or services - Serve as the main point of communication for customers during their transition to a new operator or adding of services, ensuring clear alignment between stakeholders and August teams across every product and every phase of implementation - Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond)—ensuring a cohesive, end-to-end solution rather than a siloed rollout - Develop and execute streamlined implementation project plans that balance speed with rigor in complex, multi-site environments - Act as a trusted advisor to C-suite leaders, department heads, and front-line staff, ensuring alignment across stakeholder groups and driving adoption at all levels - Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to shape our implementation strategy and deliver exceptional outcomes - Identify and mitigate risks early, especially in situations with limited historical context, and proactively drive resolution. Lead data migrations, integrations, and configuration updates to ensure new communities are aligned with existing standards - Deliver engaging training sessions tailored to both corporate and community-based roles, enabling confident use of the platform - Standardize and scale processes, playbooks, and documentation to support efficient, repeatable enterprise rollouts ABOUT YOU - 4+ years of experience in Implementation, or Program Management, preferably in enterprise SaaS or healthcare technology - Proven success managing fast-paced or time-sensitive implementations, ideally in environments with evolving scope or incomplete information - Experience working across or implementing multiple products or modules simultaneously, with a strong systems-level perspective - Ability to quickly absorb and synthesize existing system configurations, even without prior ownership or full historical context - Strong background in healthcare, senior living, or adjacent industries is highly preferred - Experience working across departments (e.g., operations, finance, clinical, IT) to deploy software solutions - Ability to translate business needs into technical and workflow requirements - Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives - Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information - Familiarity with change management principles and adult learning best practices ABOUT OUR TEAM Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients. Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living. We offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.