Technical Support Manager - Vehicle Reliability Engineering at Aurorainnovation

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. This high-leverage leadership position requires a technical operations expert to manage the Vehicle Reliability Engineering (VRE) team. This is not a traditional reactive support role; it is a proactive Operations and Reliability leadership position. You will be the central point of contact ("nerve center") for the systemic health of our fleet. You will lead a team of operations engineers focused on automating diagnostics, driving root-cause analysis, and bridging the communication between field operations, the command center, and core engineering teams to ensure our autonomous fleet is ready for commercial scale. This role is an onsite position based in Dallas, Texas, working Monday through Friday. In this role, you will: • Leadership: Manage, mentor, and scale a team of operations engineers and reliability specialists focused on the systemic health and operational readiness of the Aurora autonomous fleet. • Proactive Systems and Reliability Engineering: Shift the team’s focus from reactive troubleshooting to proactive incident prevention by driving deep Root Cause Analysis (RCA) and implementing long-term hardware/software fixes. • Drive Automation: Partner with engineering teams to build and deploy automated diagnostic tools, scripts, and alerting systems that reduce manual intervention and improve vehicle uptime. • Systems Monitoring & Telemetry: Oversee the "nerve center" of fleet health, utilizing telemetry, Linux command-line tools, and data dashboards to predict and resolve sensor (Lidar/Radar) and compute failures before they impact field operations. • Stakeholder Communication: Act as the primary translation layer between Operations, Product, and Infrastructure engineering, reporting to senior management and keeping stakeholders aligned on reliability initiatives. • Process Development: Develop and implement SRE-based support processes, incident response playbooks, and workflow improvements to plan for scalability and new technology deployments. • Training: Conduct regular training sessions for the support team to deepen their Linux, networking, system troubleshooting, and automation skills. • Metrics & SLAs: Develop and track key performance indicators (e.g., MTTR, uptime percentages, SLAs/SLOs) required to support a 24/7 commercial operations base. Required Qualifications: • 5+ years of experience managing Site Reliability Engineering (SRE), Technical Operations, or Sustaining Engineering teams in a high-growth, high-stakes tech environment. • Bachelor’s degree or experience in a relevant field (e.g. Information Technology, Computer Science, Engineering). • 3+ years of direct people management experience (managing teams of 5+ members). • Proficient in deep technical areas like: Linux environments, IT systems, hardware/software integrations, networking, and sensor suites (Lidar/Radar). • Proven experience establishing incident response frameworks, automation protocols, and performance metrics. • Excellent communication skills with the ability to translate complex technical/systems issues for non-technical operations stakeholders. • Strong bias for action and the ability to make high-pressure decisions regarding vehicle safety and operational status. Desirable Qualifications: • Deep technical knowledge of hardware/software integration, including experience troubleshooting sensors (Lidar/Radar) and industrial computers. • Expert-level Linux skills: 5+ years of experience in Linux administration, command-line troubleshooting, and shell scripting. • Automation Mindset: Previous experience with Python, Bash, or Go for automating operational tasks and support workflows. • Experience in the Autonomous Vehicle (AV), robotics, or aerospace industries. • Knowledge of computer networking (TCP/IP, UDP, VLANs) and data log analysis. • Troubleshoot and diagnose software and hardware issue escalations involving Linux environments, Lidar, Radar, and on-vehicle compute systems. The base salary range for this position is $108,000 - $155,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. #LI-KM #Associate Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom. Our commitment to safety At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what. Our commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. 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