English speaking Customer Support Operator at Autodoc3

We're looking for a friendly and empathetic English speaking Customer Support Operator to join our team in Chișinău, Moldova. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will make a real difference in our clients' experience. • Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner • Provide accurate information about products and services while addressing customer concerns with empathy and patience • Document customer interactions and maintain detailed records in our customer relationship management (CRM) system • Troubleshoot common customer issues and escalate complex problems to appropriate departments when necessary • Follow company protocols and procedures to ensure consistent and high-quality customer service • Identify customer needs and provide personalized solutions that enhance satisfaction • Maintain a positive and professional demeanor while handling difficult or frustrated customers • Collaborate with team members and other departments to resolve customer issues effectively • Track and monitor customer feedback to help improve our products and services • Meet performance targets including response time, resolution rate, and customer satisfaction metrics