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ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join AvePoint, the global leader in data security, governance, and resilience. This role involves serving as the key technical point of contact for enterprise customers, providing technical recommendations, and assisting in platform integrations.
Key Responsibilities
- →Lead as the technical account manager on enterprise clients to coordinate support efforts and organize solution delivery
- →Maintain customer technical account portfolio to provide technical guidance and recommendations
- →Fulfill onsite and remote workshops, consultancy, conception, delivery, and training projects based on customer needs
- →Perform long-term engagements to maintain current and future needs of customers
- →Perform remote or onsite professional service and platform integration engagements for existing clients
- →Become an expert in the features and benefits of AvePoint applications
- →Align AvePoint’s product line to provide a comprehensive solution that satisfies customer business needs
Requirements
- ✓University Degree (Computer Science/Engineering majors preferred)
- ✓Excellent customer-facing written/verbal communication, organization, presentation, and project management skills
- ✓Working experience with Microsoft SharePoint administration, configuration, and installation
- ✓Working experience with Office 365 administration and configuration
- ✓Understanding of the differences between SharePoint versions
- ✓Working knowledge of current and former versions of Microsoft SQL Server and cluster
- ✓Ability to install, configure, and maintain current and former versions of Windows Server, IIS, and SQL Server
- ✓Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
- ✓Ability to work individually and within a highly collaborative team setting
- ✓Willingness to learn and adapt in a fast-paced environment
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