Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English at Avetta

SUMMARY The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English. If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Pay rate: $20.50/hour CAD This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide professional support to Avetta customers via phone, email, chat, and other service channels • Resolve complex supplier issues with a focus on customer experience and compliance accuracy • Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records • Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed • Support customer billing and subscription inquiries • Collaborate with internal departments to resolve supplier needs and improve service delivery • Participate in outbound campaigns and annual update verifications • Maintain high standards in interaction quality, verification accuracy, and productivity metrics • Regular and predictive attendance IDEAL QUALIFICATIONS: • Fluency in Spanish and English required. • Prior experience in customer service or call center environments preferred • Strong written and verbal communication skills • Proficiency with PC applications and CRM systems (Salesforce preferred) • High attention to detail, adaptability, and self-motivation • Demonstrated ability to learn and apply new systems and processes • Familiarity with compliance documentation and supplier onboarding is a plus • High tolerance for stress and ability to manage multiple priorities • Fluency in verbal & written communication for additional language as required by posting and business need