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Supplier Success Professional (Customer Support) - Multilingual Italian/Portuguese/Spanish/English at Avetta
AvettaMaidenhead, England, United Kingdom·9h ago
Mid LevelFull-time
Salary Range
$54,188 - $73,313 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires fluency in Italian, Spanish, Portuguese, and English.
Key Responsibilities
- →Provide professional support to Avetta customers via phone, email, chat, and other service channels
- →Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- →Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- →Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- →Support customer billing and subscription inquiries
- →Collaborate with internal departments to resolve supplier needs and improve service delivery
- →Participate in outbound campaigns and annual update verifications
- →Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- →Regular and predictive attendance
Requirements
- ✓Fluency in Italian, Spanish, Portuguese, and English required
- ✓Prior experience in customer service or call center environments preferred
- ✓Strong written and verbal communication skills
- ✓Proficiency with PC applications and CRM systems (Salesforce preferred)
- ✓High attention to detail, adaptability, and self-motivation
- ✓Demonstrated ability to learn and apply new systems and processes
- ✓Familiarity with compliance documentation and supplier onboarding is a plus
- ✓High tolerance for stress and ability to manage multiple priorities
