Senior Product Operations I, Commonwealth at Axon

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As the Product Operations lead for the Commonwealth, you will own the readiness and early market entry of TASER products across the region — spanning both in-market support for current devices and launch preparedness for upcoming products. You will translate the realities of Commonwealth public safety agencies into clear, actionable inputs for our product and operational plans. Partnering closely with internal teams, you’ll run structured pre-sales field trials, shape tenders and RFPs, and ensure local teams have the technical expertise, & tools to succeed. This is a highly autonomous role requiring technical mastery, market fluency, and disciplined execution. You’ll represent Commonwealth needs inside Axon, balancing fast-moving field demands with what we can deliver—so launches are clean, scalable, and built to win. What You’ll Do Location: Reports to: Senior Manager, Product Management Direct Reports: 0 • Own Commonwealth Product Readiness: Lead the regional readiness for new TASER products entering the Commonwealth—ensuring local requirements (training, policy, procurement, compliance realities) are defined early and fully resourced for market entry. • Be the Regional Technical Product Master: Maintain deep technical mastery of current and upcoming TASER products in the Commonwealth—serving as the trusted in-market expert. • Shape Product Strategy: Represent Commonwealth realities in product planning & forecasts so roadmaps, launch plans, and enablement reflect regional constraints and drive real operational impact. • Bridge Sales and Product: Bring clarity and structure to fast-moving opportunities—aligning what’s promised externally with what can be delivered internally, and translating deal needs into readiness actions. • Drive Tender Success: Engage early in tenders and RFPs to shape requirements, guide response strategy, and position Axon to win high-impact opportunities across the region. • Build the Playbooks that Scale: Champion the core processes, tools, and repeatable playbooks that enable local teams to execute trials, readiness, and early lifecycle support consistently—so success doesn’t depend on a single What You Bring • 4+ years in product management and/or product operations, with direct experience engaging customers and translating field needs into clear product and readiness outcomes. • Proven ability to operate autonomously in complex, cross-functional environments and build trusted relationships with senior stakeholders across Sales, Customer Success, Sales, Engineering, and Product/Engineering. • Experience supporting hardware products (devices, systems, or regulated equipment); familiarity with connected ecosystems (cloud-enabled workflows, integrations, device + software lifecycle) is a strong plus. • Ability to travel internationally as needed (25-35%) Benefits that Benefit You • Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit [Upgrade to PRO to see link] Base Pay Range$108,750—$174,000 USDDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [Upgrade to PRO to see contact] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [Upgrade to PRO to see contact]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at [Upgrade to PRO to see link] If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [Upgrade to PRO to see contact].