Customer Success Associate- BRE at Better Mortgage

A Better opportunity: The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality. Responsibilities will include the following: • Build and maintain strong relationships with customers, serving as their primary point of contact • Understand customers' needs and goals, and provide personalized solutions and recommendations • Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions • Provide accurate, valid and complete information to clients using our CRM system • Provide exemplary customer service to your clients by showing empathy and understanding of their requirements. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued About you • Passion for delivering exceptional customer service • Bachelor's degree in business, marketing, real estate, or a related field • 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers). • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail • Ability to multitask and prioritize tasks effectively • Proficiency in CRM software and Microsoft Office Suite • Strong bias-to-action, practicality and effectiveness Important to note - • Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage. • This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC. • It's a work-from-home position with support for setup and a monthly WFH allowance. What We Offer • Performance-driven compensation Competitive base salary with bonus or incentive opportunities, depending on role • Comprehensive, flexible health benefits A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one. • Financial wellbeing & long-term support Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources. • Time to recharge Generous paid time off, company holidays, sick time, and paid parental leave. • Support for families Paid parental leave and childcare support, including employer matching for dependent care FSA. • Holistic wellbeing support Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts. • Flexibility in how you work and live Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles. • Daily perks that make work better Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely. • An exceptional NYC office experience Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life. • High-impact work at a category-defining moment Help shape the brand of an AI-native company reinventing homeownership from the ground up Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.