Training Specialist - Detroit, MI at better

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.  The facts that speak for themselves:  - We’ve funded over $110 billion in loans (more than any other fintech in the US!)    - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry  - Better’s propriety AI platform makes us an award-winning lender:   - Fintech Breakthrough Award 2025: Best Lending Innovation  - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval  - Yahoo! Finance (2025): Best Online Mortgage Lender  - Money Magazine (2025): Best for fast closing  - Forbes (2023): Best Online Mortgage Lender  We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.  A Better Opportunity We are seeking a high-energy Training Specialist to join our team in Detroit. In this role, you will deliver engaging training programs that accelerate mortgage sales professionals’ readiness, sharpen their sales skills, and strengthen compliance. Using our Tell–Show–Do–Practice–Review model, you’ll coach professionals through real-world mortgage scenarios, helping them gain confidence using Tinman technology and drive business results. This is more than a “stand-and-train” job — you’ll be a mentor, culture-bearer, and performance multiplier. Responsibilities: • Facilitate live and virtual training sessions for new and experienced sales professionals • Teach mortgage fundamentals, Tinman workflows, compliance basics, and borrower engagement skills • Sales coach production roles (objection handling, disclosures, rate conversations, etc.) • Track trainee performance with KPIs such as speed-to-competency, talk-to-app ratios, and borrower satisfaction • Collaborate with peers to innovate training activities, roleplays, and assessments • Embody and enforce team IMPACT (Integrity, Mastery, Presence, Accountability, Clarity, and Tenacity) Qualifications: • 2+ years mortgage experience • Strong public speaking and facilitation skills (in-person and virtual) • Confidence managing groups and energizing audiences • Basic understanding of mortgage lifecycle or proven ability to learn complex technical systems quickly • Hands-on experience with LOS platforms (Encompass, Blend, Optimal Blue, Melo, Salesforce, LOLA, Ignite) is preferred • Mortgage industry experience (LC, LOA, processor, or operations) preferred • Corporate training, coaching, or instructional design background preferred • Sales training or customer-facing leadership experience preferred • Certifications (ATD CPLP, SAFE Act, coaching credentials) preferred Company Benefits    We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits: - Day One Coverage – Your benefits begin on your first day, so you’re supported from the start  - Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are - Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!  - Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses  - Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs  - Disability & Life Insurance – Provided at no additional cost to give you added peace of mind  - Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most  - Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work  The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. Disclaimer   Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.