Technical Support Engineer, Hardware at BEUMERGroup1

The Hotline Engineer is a hands-on role that demands strong technical expertise, organizational abilities, and exceptional communication skills. This position leverages solid experience in electrical systems and controls to provide support to clients across North America, Mexico, and Central America. The Engineer is also responsible for coordinating and delivering hotline support services for both new and legacy customers, working closely with our European hotline teams to ensure seamless global service. This role offers significant opportunities for career growth and involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support. The position may require ongoing training and on-site visits, with frequent travel primarily within North America, and occasional extended international travel as needed. Responsibilities • Ability to learn and understand electrical and control aspects of installed systems • Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications. • Understanding system applications and how they translate into operational and functional requirements. • Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution. • Investigate a root cause analysis or develop another corrective action in resolving issues. • Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues. • Interpret maintenance manuals, schematics, wiring diagrams and other documentation. • Instructs and directs workers in servicing and repairing equipment. • Consults with engineering personnel to resolve unusual problems in system operation and maintenance. • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. • Understand electrical drawings and specifications as they relate to machine control programming. • Strong Customer communication skills.  • Develop and implement strategies and standards for training, skills matrix, response and reporting. • Utilize best practices with our European hotline and technical groups, • Utilize stage gate process in regard to hotline and new systems. • Utilize best practices of Service Now, as defined by Technical Team Leader • May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs.Compensation Range: $38.00 - $45.00 hourly  The posted compensation range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.