Technical Support Engineer（LATAM/US） at Binance

Latin America·3w ago

Mid LevelFull-timePythonJavaGoRustSpringKubernetesMySQLMongoDBRedisREST

About the Role

We are looking for a Technical Support Engineer to join our global blockchain ecosystem. This role focuses on resolving complex technical issues and collaborating with backend development teams to ensure platform stability.

Key Responsibilities

→Provide advanced (Tier 3) technical support with fast issue identification and resolution
→Work closely with Tier 1/Tier 2 support, DevOps, and backend developers on code-level issues
→Design, develop, and maintain internal automation tools to optimize workflows
→Build dashboards and monitoring solutions to track system performance
→Collaborate with backend teams using Java/Spring Boot to troubleshoot APIs and microservices
→Document troubleshooting processes and best practices for knowledge base
→Support incident management for 24/7 platform stability
→Explore new technologies in backend, automation, and Web3 infrastructure

Requirements

✓Bachelor's degree in Computer Science, Software Engineering, or related field
✓5-15 years experience in technical support, DevOps, or backend engineering for large-scale systems
✓Strong debugging skills across distributed systems and trading/payment platforms
✓Proficiency in Java (preferred), Python, or Rust with Spring Boot/microservices experience
✓Hands-on experience with Linux, Kubernetes, and CI/CD pipelines
✓Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting
✓Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus
✓Fluent in English and Mandarin for global stakeholder coordination