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Mid LevelFull-timeRustGitAPI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Support Specialist to join Binance's VIP & Institutional team. This role involves supporting high-value customers and institutions on Binance's various products, providing dedicated support, and acting as the first line of support for account and system-related issues.
Key Responsibilities
- →Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- →Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- →Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- →Being the first line support for all account and system related issues
- →Serve as the representative of VIP customers to internal teams including account, finance, risk and products
- →Collect customer feedback and manage projects to realise the product change requirements
- →Provide system and product updates to customers to ensure they are aware of all the major changes in time
Requirements
- ✓Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- ✓Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
- ✓Playing a client manager role and able to support client’s growth and business development
- ✓Understanding of crypto derivative trading products
- ✓Outstanding problem solving skills with the ability to resolve issues under high pressure
- ✓Excellent communication skills to facilitate cross departmental communication
- ✓Able to participate in an on-call rotation, as required by the business
- ✓Bilingual English is mandatory to coordinate with overseas partners and stakeholders
- ✓Hands-on experience in API trading is a strong plus
- ✓Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
- ✓Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
Benefits
- ★Competitive salary and company benefits
- ★Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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