Senior Operations Manager EMEA at Blacklane

The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role reports to the Head of Operations for our Europe Cluster. YOUR CHALLENGE: Market Operations & Strategy • Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level. • Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions. • Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. • Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. • Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. • Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements. • Contribute to shaping the global supply strategy. • Process Improvement • Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. • Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. • Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Partner & Market Engagement • Build and nurture long-term strategic relationships with supply and corporate partners. • Present supply capabilities to key external stakeholders and represent the organization in partner discussions. • Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Team Development • Grow, lead, and develop a team managing the chauffeur supply side in the region. • Build strong analytical and relationship management capabilities within the team. • Enable clear data storytelling and performance ownership across markets. ABOUT YOU: • 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment. • Strong understanding of partnership management and relationship-driven business models. • Highly analytical with the ability to interpret supply and demand dynamics and translate data into action. • Experience managing KPIs, margin performance, and operational roadmaps. • Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders. • Strong negotiator, able to structure win-win outcomes while protecting commercial performance. • Comfortable operating in uncertain and rapidly changing market environments. • Experience leading and developing teams. • Ability to communicate insights clearly through data storytelling. • Fluency in English and German is required; Italian is a plus. • Willingness to travel regularly (approximately 25–40%). About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture & Values Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence. • Care - We are invested in each other's well-being and professional growth. • Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. • Excellence - We understand our customers so we can exceed expectations. We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. We welcome—and actively support—employees to create or join the communities that are important to them. Why join us in a Blacklane on the fast lane? Local perks – Germany (Berlin HQ) 🚉 Monthly BVG / Deutschlandticket subsidy to support your commute 🏦 Private pension plan with 20% employer contribution up to a monthly cap 🍲 Subsidised healthy meals & snacks 🌴 28 vacation days per year, increasing with tenure 💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub 🏢 Hybrid setup: 3 days a week in our Berlin HQ, right in the heart of Schöneberg 🎓 Continuous learning through LinkedIn learning and L&D budget 🚀 Fair pay and shared success through our VSOP program 🚘 Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective. Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply!