Customer Success Manager at Blee

Why Blee: Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, Brex, and Hims & Hers already trust us. We're YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we're defining a category that didn't exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences.. With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work. Job Overview: This is a Customer Success Manager role for someone who wants to own enterprise relationships end-to-end. You will manage a book of accounts, some starting during implementation, to drive adoption, retention, and expansion while serving as the primary point of contact for some of the world's most recognizable brands. What You'll Do - Own customer relationships – Serve as primary point of contact for accounts post-implementation and partner during implementation to ensure continuityt - Run recurring customer meetings – Gather feedback, surface roadblocks, and share product updates - Monitor account health – Usage metrics, stakeholder engagement, support trends, and NPS - Drive adoption – Identify underutilized features, create ongoing adoption plans, and coordinate continued training post-implementation - Partner in the renewal process – Make sure that renewals don’t sneak up on the company, identifying expansion opportunities throughout the relationship - Manage escalations – Triage issues, coordinate with Engineering and Product, communicate timelines - Conduct quarterly business reviews – Demonstrate ROI to executive sponsors - Build customer success plans – Define outcomes, milestones, and review cadences Who You Are - 3–5 years of enterprise Customer Success or Account Management experience in an early stage B2B SaaS start-up - Proven success managing and growing multi-million dollar enterprise accounts - Strong executive communicator, comfortable engaging VPs, GCs, and CMOs - Experience in legal tech or a JD preferred - Commercially minded with a track record of retention and expansion - Data-driven, using adoption metrics and ROI to guide customer outcomes - Relationship-oriented and trusted as a strategic partner to customers - Calm under pressure and effective at managing escalations How We Work: We have offices in New York and San Francisco and value in-person collaboration, but we're open to remote for the right person. Wherever you're based, expect quarterly off-sites and the chance to spend time in our other offices when it matters. What You’ll Get: - Competitive salary and equity package - Quarterly get-togethers - Fully paid medical, dental, and vision insurance - Free access to OneMedical - Company-paid life insurance - Company-sponsored 401k - Unlimited PTO (with mandatory 15 days off) - Financial support for work-adjacent learning opportunities - Leaders who say “yes” more often than no to whatever helps make you more successful Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time