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ManagerFull-timeRust
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Manager, Customer Success to join BlueCat, a leader in Intelligent Network Operations. This role involves leading a team of Customer Success Managers and shaping the future of Customer Success at BlueCat.
Key Responsibilities
- βDirectly lead and manage a team of Customer Success Managers
- βSet the strategic direction for the team and ensure consistent execution of customer success initiatives
- βDrive measurable outcomes across retention, adoption, expansion, and long term customer value
- βOversee departmental operations, manage performance and resource allocation
- βCoach and develop Customer Success Managers to lead their customer portfolios effectively
- βDevelop and execute customer success strategies aligned with company objectives
- βIdentify scalable process improvements and optimize operational efficiency
- βMonitor key performance indicators to ensure the function is delivering strong business results
- βPartner with Sales, Product, Support, and senior leadership
- βAdvocate for customer needs and translate feedback into actionable improvements
Requirements
- βProven experience leading and developing Customer Success Managers within a SaaS or enterprise technology environment
- βStrong understanding of customer lifecycle strategy, retention models, and value realization
- βDemonstrated ability to drive measurable improvements in customer outcomes
- βExperience in KPI management and data driven decision making
- βAbility to manage departmental resources, including budgeting and staffing
- βExperience building scalable frameworks that improve operational performance
- βStrategic leadership mindset and enterprise level thinking
- βAbility to develop leaders, foster high performing teams, improve processes, and drive cross functional collaboration
Benefits
- β Competitive salary range of 115,000 - 135,000 CAD per year plus participation in a discretionary bonus plan
- β Comprehensive benefits encompassing health, financial well-being, and overall wellness
- β Professional Development Budget
- β Dedicated Wellness Days and Wellness Week
- β Lifestyle Spending Account
- β Employee Recognition Program
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