Renewals Customer Success Manager [12h-20h] at bluecatnetworks

bluecatnetworks

Belgrade·5h ago

ManagerFull-time

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Renewals Customer Success Manager to join our BlueCat Customer Success team. This role will focus on the full sales cycle process of renewals for both subscription and perpetual customers.

Key Responsibilities

→Own, drive and manage renewals process for customers in collaboration with larger account team
→Actively engage with key decision makers to identify customer roadblocks and ensure on-time commitments
→Maintain and report an accurate 90 day rolling forecast of renewals
→Identify customer goals and negotiate/execute renewals contract that aligns with those goals
→Communicate risk clearly and lead resolution strategies, escalating when appropriate
→Proactively identify areas of process improvement and efficiency

Requirements

✓University degree, or equivalent work experience
✓1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment; preferably a technology company
✓Strong work ethic with the ability to work collaboratively
✓Proactive approach with strong attention to detail and organization
✓Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels
✓Excellent oral and written communication
✓Team player with a positive attitude and a proven ability to build strong relationships with peers and others within a company
✓Ability to quickly adapt to changes occurring in a dynamic environment
✓Experience using a CRM, particularly SFDC and/or Gainsight