Loading...
Mid LevelFull-timeAWS
Salary Range
$30 - $35 /hour
About the Role
We are looking for an energetic Support Engineer to join Bluesight, a high-growth healthcare information technology company. This role involves providing technical and network problem resolution to end-users by performing question-based diagnosis and guiding users through step-by-step solutions.
Key Responsibilities
- →Answer inbound phone calls from customers on the technical support line
- →Respond to emails from customers
- →Assist customers with technical issues related to Bluesight products
- →Analyze application data and ensure accuracy with resolutions
- →Assist employees with general IT issues such as email, wireless, and other IT products
- →Resolve issues, maintain high-end customer satisfaction and confidence
- →Conduct security assessments and remediation
- →Other duties and technical projects as assigned
- →Occasional overnight on call rotation coverage
Requirements
- ✓Bachelor's degree in related field preferred
- ✓2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
- ✓Strong Excel, SQL, and experience working with data sets to analyze issues
- ✓CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- ✓Strong analytical and problem-solving skills
- ✓Professional and polite demeanor
- ✓Knowledge and experience in a SaaS environment is preferred
- ✓Ability to travel up to 10% of the time
