Loading...
Entry LevelFull-time
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join our team at Bosch. This role involves providing first-level technical support and assistance to customers.
Key Responsibilities
- →Respond to all calls, emails and common requests for technical 1st level support
- →Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools
- →Follow defined work instructions and escalation processes for all possible types of incidents
- →Track all incidents in our internal incident management system
- →Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
- →Input for FAQ and knowledge data base
- →Establish good relationships with colleagues and customers in order to achieve a correct flow of information
Requirements
- ✓Willingness to work in the office and/or remote according to business needs
Free to sign up. Takes 30 seconds.
About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
