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CONSULTOR TÉCNICO DE ATENDIMENTO PL. - CUSTOMER EXPERIENCE (33381-33385) at BoschGroup
BoschGroupSão Paulo, SÃO PAULO, br·6d ago
Entry LevelFull-time
Salary Range
$7,140 - $9,660 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Customer Service Consultant to join our customer support team. This role focuses on resolving critical complaints across various public platforms.
Key Responsibilities
- →Manage and respond to complaints on public platforms (Reclame Aqui, social media, press).
- →Work with the legal team on judicial cases and demands from consumer protection agencies.
- →Handle urgent cases that impact safety or brand image.
- →Analyze technically complex complaints, proposing viable solutions.
- →Identify patterns and root causes to prevent future occurrences.
- →Develop executive reports for the board and crisis committees.
Requirements
- ✓Experience in customer service and complaint resolution.
- ✓Knowledge of public complaint platforms and consumer protection laws.
- ✓Strong analytical and problem-solving skills.
- ✓Ability to work under pressure and manage urgent situations.
- ✓Excellent communication and reporting skills.
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
