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Entry LevelFull-timeREST APIGitGoAI
Salary Range
$5,100 - $6,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking to onboard an experienced Genesys Cloud CX Specialist / Solution Architect to support design, configuration, and rapid implementation of contact center solutions built on Genesys Cloud CX. This role is hands-on and delivery-driven, focusing on end-to-end implementation activities.
Key Responsibilities
- →Design and implement end-to-end Genesys Cloud CX solutions covering voice, digital, and AI use cases
- →Design and configure Architect-based IVR flows with complex routing logic
- →Implement and configure Genesys AI features including predictive routing and Agent Assist
- →Support integrations with CRM and backend systems using REST APIs and webhooks
- →Rapid implementation of changes, enhancements, and new use cases
Requirements
- ✓Strong hands-on experience with Genesys Cloud CX (minimum 3–4 years within total 5–7 years experience)
- ✓Deep expertise in Architect (IVR & routing), queues, skills, and routing strategies
- ✓Proven experience delivering production-ready solutions under tight timelines
- ✓Practical experience with AI Studio, AI Guides, and Genesys AI capabilities
- ✓Strong problem-solving and troubleshooting skills
- ✓Experience working as part of vendor-led or SI-led implementations
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