Loading...
Entry LevelFull-time
Salary Range
$26,010 - $35,190 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Key Account Sales & User Training Specialist to drive revenue growth while ensuring customers successfully adopt and utilize our solutions. This hybrid role combines B2B sales, account management, and user enablement, supporting both commercial success and customer competency.
Key Responsibilities
- →Manage the full sales cycle for assigned accounts, including prospecting, needs analysis, proposal development, negotiation, and closing.
- →Build and maintain a healthy sales pipeline with accurate opportunity tracking and forecasting in the CRM.
- →Conduct product demonstrations and value-based presentations to decision-makers and key stakeholders.
- →Develop account plans to identify growth opportunities, manage relationships, and support renewals, upsells, and cross-sells.
- →Deliver user training programs (onsite or virtual), including onboarding, refresher sessions, advanced training, and train-the-trainer workshops.
- →Assess training needs across different user groups and tailor training approaches accordingly.
- →Develop and maintain user enablement materials such as guides, SOPs, quick reference resources, and training content.
- →Maintain accurate records of sales activities, customer interactions, training sessions, and account updates within the CRM system.
- →Monitor pipeline progression and maintain reliable forecasts.
- →Track training participation, competency outcomes, and customer feedback.
- →Generate reports and insights to identify revenue opportunities, product adoption trends, and potential risks.
Requirements
- ✓Experience in B2B sales and account management
- ✓Strong understanding of CRM systems
- ✓Ability to develop and deliver effective training programs
- ✓Excellent communication and presentation skills
- ✓Experience with sales forecasting and pipeline management
