Senior Inside Sales & Customer Service Representative – Diablo Tools at BoschGroup

About the Role

We are seeking an Inside Sales & Customer Service professional to join our team at Diablo Tools Inc. This role requires 5+ years of experience and thrives in a fast-paced, competitive environment with a focus on customer relationships and long-term growth.

Key Responsibilities

• →Maintain and develop a multi-state territory for growth and service activities in a fast-paced, multi-tasking, solution-focused inside environment.
• →Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, and aligning dealers with the portal.
• →Review day-to-day orders for efficient and accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same-day order processing and 100% follow-through support to satisfy our customers.
• →Provide high-level customer service for existing customers, new prospects, outside sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls.
• →Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
• →Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.).
• →Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
• →Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
• →Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.