Customer Success Manager, Mid-Market at Boulevard

Boulevard

Remote - USA·1w ago

ManagerFull-timeRust

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Boulevard Labs, Inc. This role focuses on building and maintaining strong relationships with Mid-Market customers to ensure they realize meaningful value from our platform.

Key Responsibilities

→Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
→Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
→Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
→Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
→Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
→Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Requirements

✓Experience - 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management. Prior experience in the salon, spa, or wellness industry is a plus.
✓Technical aptitude - Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs.
✓Business acumen - Strong ownership mindset with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business.
✓Effective EQ - Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships.
✓Artful balancing - Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution.
✓Get-it-done energy - Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment.
✓Growth mindset – Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value within your book of business.
✓Risk identification & escalation - Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention.