Enterprise Customer Success Manager at Credo.ai

Credo.ai

USA Remote·6h ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Credo AI is seeking a Customer Success Manager to guide customers in the enterprise-wide adoption of their AI Governance Platform. This role involves leading account and project management through the customer lifecycle, driving platform adoption, and ensuring customers realize long-term value.

Key Responsibilities

→Lead enterprise-wide adoption of the Credo AI Governance Platform by managing projects and coordinating with internal teams
→Oversee all customer lifecycle activities, including onboarding, training, support, business reviews, retention, renewal, expansion, and advocacy
→Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value
→Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth

Requirements

✓5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies
✓Strong project management skills with experience leading multiple concurrent customer engagements
✓Excellent communication skills to articulate complex concepts to both technical and non-technical audiences
✓Ability to work across functions and align teams including Sales, Product, and Engineering to support customer success
✓AI fluency or willingness to learn is a requirement